FAQs
1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You can place an order as a guest without creating an account.
However, creating an account may make shopping with us more convenient. Account holders may be able to:
- Check out more quickly
- View order status and order history
- Receive updates about new products, promotions, and special offers
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
PayPal and other payment methods may also be available at checkout depending on your location and device.
Available payment options will be displayed during checkout.
3. HOW SECURE IS MY ONLINE ORDER?
We take payment security seriously.
When you place an order, payment information is transmitted through encrypted and secure payment processing systems. Payment transactions are handled by our payment service providers.
zivglim does not directly store your full credit card details on our website servers.
4. ARE THERE ANY CURRENCY EXCHANGE FEES?
Prices displayed on our website may be shown in U.S. Dollars (USD) or another currency depending on your location and store settings.
If your card or payment account uses a different currency, your bank or payment provider may convert the transaction using its applicable exchange rate.
Your bank or payment provider may also charge currency conversion or international transaction fees. These fees are determined by your payment provider and are not controlled by zivglim.
5. HOW SHOULD I ENTER MY SHIPPING ADDRESS?
Please enter your shipping information carefully and make sure your:
- Full name
- Street address
- City
- State or province
- Postal or ZIP code
- Country or region
- Phone number
are complete and accurate.
Where possible, please enter your address using standard English or Latin characters to help reduce potential shipping or carrier processing issues.
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your shipping address, please contact us as soon as possible at:
support@zivglim.com
We will try to assist you before your order is processed or shipped.
However, once an order has been processed, fulfilled, or handed over to the carrier, we may no longer be able to change the shipping address.
We recommend carefully reviewing your shipping information before completing checkout.
7. HOW LONG DOES SHIPPING TAKE AND HOW CAN I TRACK MY PACKAGE?
Delivery times depend on the destination, shipping method, carrier processing, and other factors.
Once your order has shipped, you will normally receive shipping confirmation and tracking information by email.
You can track your shipment online at:
https://www.17track.net/en
Please note that delivery times may occasionally be affected by customs processing, carrier delays, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.
For more information about estimated delivery times and shipping conditions, please review our Shipping Policy.
8. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?
If your order arrives with an item missing, please contact us as soon as possible.
Email:
support@zivglim.com
Please include:
- Your order number
- The email address used to place the order
- Details of the missing item
- Photos of the package and items received, where applicable
Our customer service team will review the information and assist you.
Please note that some orders may be shipped in multiple packages. If applicable, please review all available tracking information before reporting an item as missing.
CONTACT US
If you still have questions, please contact our customer service team.
Store Name:
zivglim
Legal Business Name:
SculptAura LLC
Email:
support@zivglim.com
Phone:
+1 214-796-7572
Customer Service Hours:
9:00 AM–5:00 PM ET
Business Address:
1643 Pearl St
Boulder, CO 80302
United States
Website:
https://zivglim.com