Shipping & Delivery
ORDER DELIVERY TIME
The estimated delivery time for an order consists of two parts:
Processing Time
Processing includes order verification, preparation, quality checks, and packaging.
Orders are generally prepared for dispatch within 72 hours after the order has been successfully placed and payment has been received.
Shipping Time
Shipping time refers to the estimated period between dispatch and delivery to the destination address.
SHIPPING COST
Free standard shipping is available on orders over $39.98 USD.
For orders below $39.98 USD, the applicable shipping charge will be displayed at checkout before payment is completed.
ESTIMATED DELIVERY TIMES
United States & Canada
Standard Secured Shipping:
Approximately 2–4 weeks for in-stock items.
Australia & New Zealand
Standard Secured Shipping:
Approximately 2–4 weeks for in-stock items.
United Kingdom & Europe
Standard Secured Shipping:
Approximately 2–4 weeks for in-stock items.
Other Countries and Regions
Standard Secured Shipping:
Approximately 2–5 weeks for in-stock items.
Please note that all delivery times are estimates and may vary depending on destination, carrier operations, customs processing, weather conditions, peak shipping periods, and other circumstances outside our reasonable control.
SHIPPING INSURANCE
Where insured shipping applies, if a package is confirmed lost in transit or arrives damaged, we may provide a replacement at no additional product cost after reviewing sufficient supporting evidence.
Supporting evidence may include:
- Your order number
- Tracking information
- Photos or videos of the damaged item
- Photos of the shipping package
- Any relevant information requested by our customer service team
PRIORITY INSURED SHIPPING
Where Priority Insured Shipping is offered, your order will receive priority during our order-processing workflow.
Please note that priority processing does not guarantee a specific delivery date.
Depending on order volume, carrier operations, destination, customs procedures, weather conditions, and other shipping circumstances, the total delivery time may be similar to Standard Shipping.
Applicable shipments are also covered by the associated shipping protection terms.
SPLIT SHIPMENTS
Some orders may be shipped separately because products may be fulfilled from different warehouse locations.
As a result:
- Items from the same order may arrive in separate packages
- Each package may have its own tracking number
- Packages may arrive on different dates
If only part of your order arrives first, please review all available tracking information for the remaining shipment.
There is no need to be concerned if items from the same order arrive separately.
ORDER TRACKING
Once your order has shipped, tracking information will normally be provided by email.
Tracking numbers may take several days to update after dispatch while the carrier receives, processes, and scans the shipment.
You can track your order at:
https://www.17track.net/en
If tracking information does not update immediately, please allow additional time for the carrier's tracking system to refresh.
SHIPPING DELAYS
For certain countries or regions, delivery may take longer than the estimated timeframes listed above.
During periods of high order volume, holidays, carrier congestion, customs delays, severe weather, or other unexpected circumstances, shipments may take longer than usual.
We work to process and dispatch orders as efficiently as possible while maintaining our product preparation and quality-control standards.
We appreciate your patience and understanding if an unexpected delay occurs.
CUSTOMS AND IMPORT PROCESSING
International shipments may be subject to customs inspection, import procedures, duties, taxes, or other requirements imposed by the destination country or region.
Customs processing times are controlled by the applicable authorities and may result in additional delivery delays.
zivglim cannot guarantee the amount of time required for customs clearance.
Unless otherwise stated during checkout, any applicable customs duties, import taxes, or other local charges are the responsibility of the customer.
ORDER CHANGE REQUESTS
If you need to request a change to your order, please contact us within 24 hours of placing the order.
Email:
support@zivglim.com
Please include:
- Your order number
- The email address used to place the order
- The change you would like to request
We will make reasonable efforts to accommodate your request before the order is processed or shipped.
However, once an order has entered fulfillment or has already been shipped, we may no longer be able to make changes.
Please carefully review your product selection, quantity, color, size, and shipping address before completing checkout.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at:
support@zivglim.com
If the order has already entered fulfillment or has been shipped, we may not be able to modify the shipping address.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.
CONTACT US
If you have questions about shipping, tracking, delivery, or an order change, please contact us using the information below.
Store Name:
zivglim
Legal Business Name:
SculptAura LLC
Email:
support@zivglim.com
Phone:
+1 214-796-7572
Customer Service Hours:
9:00 AM–5:00 PM ET
Business Address:
1643 Pearl St
Boulder, CO 80302
United States
Website:
https://zivglim.com