Return & Refund Policy
STANDARD RETURNS POLICY
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligible returned items will be refunded once the return has been received and reviewed.
Please note that original shipping charges, if any, are non-refundable unless otherwise required by applicable law.
Return terms may vary during Black Friday, seasonal sales, clearance events, or other promotional periods. Please review the applicable promotion terms and conditions before placing your order.
For zivglim products purchased from an authorized third-party retailer, marketplace, or other seller, please contact the original retailer directly regarding returns, exchanges, or refunds.
RETURN PROCESS
To request a return, please contact us at:
support@zivglim.com
Please include:
- Your order number
- The email address used to place the order
- The item or items you wish to return
- The reason for your return
Once we receive your request, our customer service team will review it and provide you with the applicable return instructions and next steps.
Please do not send items back without first contacting us and receiving return instructions.
Returns sent without prior authorization may not be accepted.
RETURN ELIGIBILITY
To be eligible for a return, items should generally be returned in their original condition and, where applicable, with their original packaging and included accessories.
Items that have been excessively used, damaged after delivery, altered, or returned without the required information may not be eligible for a refund.
Certain products may be excluded from returns for hygiene, safety, legal, or other reasons. Any applicable restrictions will be communicated where relevant.
Customers may be responsible for return shipping costs unless the item was damaged, defective, incorrect, or otherwise required by applicable law.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 14 days of delivery.
Email:
support@zivglim.com
Subject Line:
DAMAGED
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the damaged item
- Photos of the outer packaging where applicable
Once we receive the information, we will review your request and provide an appropriate resolution where applicable.
Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate remedy.
DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective or different from what you ordered, please contact us as soon as possible at:
support@zivglim.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item
- Photos of the packaging where applicable
Our customer service team will review the information and provide the appropriate next steps.
MISSING ITEMS
If your order arrives but one or more items are missing, please contact us at:
support@zivglim.com
Subject Line:
MISSING ITEM
Please include:
- Your order number
- The missing product name
- A description of the items you received
- Photos of the package and its contents where applicable
Our customer service team will review the shipment details and assist you with the next steps.
Please note that some orders may be shipped in multiple packages. If applicable, please review all available tracking information before reporting an item as missing.
REFUNDS
Once an eligible return has been received and reviewed, any approved refund will be issued to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider.
After we issue a refund, it may take several business days for the funds to appear in your account.
Original shipping charges, if any, are not refundable unless otherwise required by applicable law or specifically agreed by us.
RETURN SHIPPING
Unless the return is due to an item arriving damaged, defective, incorrect, or another issue for which we are responsible, customers may be responsible for the cost of returning the product.
Please contact us before returning any item.
If your return is approved, our customer service team will provide the appropriate return instructions and, where applicable, the correct return address.
Please do not automatically send returns to our business address unless our customer service team specifically instructs you to do so.
PROMOTIONAL PURCHASES
Returns associated with Black Friday, promotional campaigns, bundle offers, discounted items, gifts with purchase, or other special offers may be subject to additional or different conditions.
Please review the specific promotion terms before placing your order.
If a promotional purchase included a free gift or bundled product, the applicable promotional terms may require those items to be returned as part of the return.
THIRD-PARTY PURCHASES
If you purchased a zivglim product from another retailer, marketplace, or authorized seller, the return must generally be handled through the original place of purchase.
Please contact that retailer directly for its applicable return and refund procedures.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at:
support@zivglim.com
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.
However, once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel it.
If the order has already shipped, the applicable return process may need to be followed after delivery.
CONTACT US
If you have questions about a return, refund, damaged item, defective item, incorrect item, or missing item, please contact us using the information below.
Store Name:
zivglim
Legal Business Name:
SculptAura LLC
Email:
support@zivglim.com
Phone:
+1 214-796-7572
Customer Service Hours:
9:00 AM–5:00 PM ET
Business Address:
1643 Pearl St
Boulder, CO 80302
United States
Website:
https://zivglim.com